Job Description

Responsibilities:

Respond to customer inquiries via phone and email in a timely and professional manner.

Resolve customer issues, complaints, or concerns by providing appropriate solutions / alternatives, during pre-show communication and onsite request.

Understand Clients products and services, particularly main contracting services offering to effectively assist customers and provide accurate information

Assist exhibitor with placing orders (ie Event Plus online portal or onsite orders) and assist Customer Service Administrators with CRM order report.

Ensure compliance with company policies, procedures, and standards

Attend the onsite helpdesk during the build-up and show days for any exhibitor onsite request.