Job Description

Responsibilities

• Provide one-on-one support to the RM/HR Executive as required.

• Manage HR work requests, queries, and transactions through the ticketing system.

• Oversee end-to-end HR back-office processes, including onboarding, ensuring accurate updates to the HRMS database.

• Accurately process employee data changes in the HRMS system.

• Maintain employee information in HRMS, including joiners, leavers, and periodic data refreshes.

• Handle queries related to onboarding, exits, cancellations, and portal-related issues via both data and voice support.

• Generate reports/MIS for all relevant activities.

• Support ad hoc HR projects and maintain knowledge of UAE employee policies.

• Apply a consistent problem-solving approach and follow established process methodologies.

• Identify and implement process improvements to enhance efficiency.

• Facilitate knowledge sharing within the team and ensure adherence to SLAs.

• Escalate unresolved issues to the Supervisor/Team Leader.

• Suggest initiatives to improve customer satisfaction, service quality, and turnaround time.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 3–5 years of experience in HR operations or shared services, preferably within the UAE.

• Strong knowledge of HRMS systems and data management processes.

• Familiarity with UAE labour laws and HR policies.

• Proficiency in MS Office (Excel, Word, Outlook) and HR software tools.

• Excellent communication skills (verbal and written).

• Strong attention to detail and accuracy.

• Ability to multitask and manage priorities in a fast-paced environment.

• Problem-solving mindset with a proactive approach to process improvement.

• Team player with a commitment to delivering high-quality service.