Job Description

Responsibilities:

Program Execution Oversight

Manage timelines, activity trackers, and deliverables across SME workstreams

Ensure day-to-day operational progress and escalate delivery blockers in real time

Coordinate cross-functionally with internal departments, partners, and vendors

Lead initiative-level reporting, documentation, and compliance checklists

Operational Planning & Control

Develop and maintain SOPs, workflows, and operational frameworks for key programs

Support budgeting, procurement coordination, and contract tracking with relevant units

Design and maintain dashboards for real-time execution tracking and performance metrics

Risk & Issue Management

Monitor potential delivery risks and proactively implement mitigation measures

Resolve execution issues and implementation bottlenecks during program rollout

Capture lessons learned and updated institutional knowledge bases or playbooks

Quality Assurance & Process Optimization

Conduct internal audits and health checks to ensure quality across all active programs

Recommend and implement improvements to increase delivery speed and reliability

Standardize operational processes across repeated program cycles

Required Skills

Bachelor’s degree in business administration, Project Management, Engineering, or related field (required)

Professional certifications preferred: PMP, Agile, Lean Six Sigma, or equivalent

6–10 years in operations, program delivery, or project management (public or private sector)

Proven experience managing multiple projects with cross-functional stakeholders

Track record in implementing SOPs, reporting frameworks, and issue-resolution systems

Operational planning, timeline management, dashboard creation, and reporting

Understanding of public procurement, budgeting workflows, and compliance protocols

Execution ownership, proactive problem-solving, attention to detail

Strong organizational and coordination abilities across departments and partners

Resilience under pressure and ability to drive clarity in complex delivery environment